Small to mid-size companies with field service operations must have up-to-date information on work order status, scheduling, parts inventory, and technician’s location. In order to achieve this, many companies still resort to paper forms, spreadsheets and over-the-phone work order scheduling, which is labor intensive and prone to human errors.
RapidFSM provides all the tools needed to manage field service operations in a streamlined manner with electronic forms, easy to use dispatch/scheduling module, GPS location tracking, email updates, and electronic signature capture.
Reduce time, rework, and manual errors
Real time view of open work orders, technicians, and parts inventory
Generate invoices with exact data on labor time and parts used, thus reducing any concerns.
Find the most optimum route for techs with map-based routing
Enable your customers and dispatchers to track reps in real time with map-based tracking
Gather vital information on completion rates, WO cycles, etc.
Fully customizable framework which integrates with many existing applications, thus retaining existing processes. We understand that each business is unique and implement the application around your processes rather than reinventing them.
A single screen view of all technicians, work orders statuses, reports, and a map view with routes. Dispatchers can enter and modify work orders, as well as see real time updates. Drag and drop functionality.
Enables technicians to view and accept work orders, modify statuses, enter parts needed or used, capture customer signature with their device.
NOTABLE CLIENTS USING RAPID FSM